Product returns

CHANGES - RETURNS - PRODUCT REPLACEMENT
For all cases you wish to change, return or replace the product you bought you must inform us within fourteen (14) days from the date of receipt at the email address info@athinaikonshoes.gr notifying us the reason for change, return or replacement and filling in the contact phone . Then a partner from the transport company (ELTA courier - "PORTA-PORTA") will contact you to receive the return parcel.

The first change / replacement of the parcel is completely Free for Greece.

This procedure only concerns changes / returns in Greece. For changes / returns from Cyprus or any other country, you can contact us at (+30) 22920-25844 (Monday - Friday 09: 00-13: 00 and 17: 00-20: 00)

or by e-mail

Return conditions:

the product has not been used
the return to be made within fourteen (14) calendar days
the product must be accompanied by the original purchase receipt (Retail Receipt, invoice, Delivery Note-Invoice, etc.)
be in the condition received by the customer, complete and without damage, and its packaging is the one that normally accompanies the product
We inform you that the company is not responsible for any damage or deterioration of the products after their use and is not obliged to replace them.

You have the right to return the products you bought and request their replacement for the following reasons:

WRONG SHIPPING PRODUCT
In those cases in which with a proven fault of "ATHINAIKON SHOES" products were delivered to you in a different design or size from that of the order, you can return the products.

The return of the product is free from all over Greece.

PRODUCT MANUFACTURE DEFECT
In those cases where there is a defect in the product you have the right to return the product you bought and request its replacement with another product or products up to the amount of the price you have paid or with an additional price if you wish, within 14 calendar days from receipt of the product.

The return of the product is free from all over Greece, always after consultation with the customer service department tel: (+30) 22920-25844

PRODUCT CHANGE
In case you want to change the product you bought you must fill in the contact e-mail code or product codes and size and our partner will contact you. Alternatively you can contact the customer service department directly at (+30) 22920-25844 (Monday - Friday 09: 00-13: 00 and 17: 00-20: 00)

In case the product is defective or does not suit you, you can return it within 14 days (once per order, at no charge to you), always after consultation with the customer service department (+30) 22920-25844 (Monday - Friday 09: 00-13: 00 and 17: 00-20: 00) and only through the courier company with which we will indicate you (ELTA courier - door to door).

WITHDRAWAL
You have the right to return the product you bought, exercising the right of withdrawal and - only in case the product has not been used - to request a refund of the price you paid us, within 14 days from the date stated on the purchase receipt.

The return of the products should be done exclusively by courier that our store will indicate to you (ELTA courier - PORTA-PORTA). Refunds are made for the purchase of the product made in cash (cash on delivery), credit card. Your refund process will be completed no later than 14 days from the date of receipt of the products and if they are in excellent condition.
In case of exercising the right of withdrawal and return of the product without any specific reason for its defect or error of the store and if this is in the situation received by the customer, the customer will be charged the shipping costs 7.00 €.
In case of exercise of the right of withdrawal and return of the product by the Buyer, if he is outside the country of the European Union (EU) or the European Economic Area (EEA), the Seller will deduct from the amount will be reimbursed to the Buyer any amount owed (by the Seller) for customs duties and related costs, which are borne by the Buyer.
The products, which have been purchased from the online store "www.athinaikonshoes.gr" can be changed in the physical store, always by appointment at tel: (+30) 22920- 25844 (Monday - Friday 09: 00-13: 00 and 17: 00-20: 00)

ORDER CANCELLATION

For any order cancellation before sending and delivery to courier you should contact by phone at 22920-25844 stating your Order Number.